Refund Policy

How to request a cancellation or refund

Cancellation and refund requests must be emailed to team.harbor.live@gmail.com. Harbor does not currently offer in-app cancellation or automated refunds.

Include your name, the email on your Harbor account, the session name, and the session date. Harbor will assess eligibility manually.

Eligible for a refund

If you have paid for a session and Harbor approves your request, you may be eligible for a refund when:

• You request cancellation more than 24 hours before the session start time
• Harbor cancels the session
• The venue cancels the session
• The session is cancelled due to weather-related conditions

Not eligible for a refund

• Cancellation within 24 hours of the session start time
• No-shows (not attending a session you booked without cancelling in time)

Processing approved refunds

If you have paid and your refund is approved, Harbor processes refunds manually within 7 business days. The time for funds to appear may depend on your bank or payment method.

Payment and refund handling may be manual in the current version of Harbor. Harbor will confirm approval or decline by email.

Contact

Refund questions: team.harbor.live@gmail.com with the subject Refund Request.